I insure my bikes with Aviva (formerly Norwich Union) I'm happy enough with them. The price seems ok and I've got a group policy for all my bikes. I haven't made a claim in many years so I can't really say how good they are. Once a year I phone them up, pay, and get my certificates in the post.
A couple of years ago I did this and no certificates were sent. I paid again (they not having taken the cash from my account) and they sent the certificates immediately as pdf files in an email.
This year it took three attempts to pay. Every time I paid (or thought I did) no certificates were sent. Only when I asked for the documents to be emailed did they appear.
In June this year I bought the SV650. I called and paid a small fee to have the bike added and asked for a pdf that was duly sent. Today (4 months later) I got a letter demanding the fee and saying my insurance would be cancelled unless I paid. I checked my on-line account and sure enough the cash hadn't gone through.
I called up and paid again. I asked the guy why Aviva were so bad at taking money from me and was this a common problem. He didn't say, but have the feeling we'll be talking again.
Anyone else had a problem with a company that refused to accept your money even when you try very hard to give it to them?